juan36 Privacy Policy

When you register and use the juan36 platform, we collect certain personal information that is necessary to operate your account and provide our services to you. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect financial information such as your preferred payment method details and transaction history, which is required to process deposits and withdrawals. In addition, we automatically collect technical data when you access our platform, including your IP address, browser type, device model, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We may also collect location data at the country or region level to ensure compliance with applicable Philippine regulations and to tailor content appropriately. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account verification and regulatory compliance.

The personal information you provide is used primarily to create and manage your juan36 account, verify your identity, and process financial transactions including deposits and withdrawals in Philippine pesos. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries — we do not send unsolicited promotional messages without your consent. Your transaction history and gameplay data are used internally to monitor for fraud, money laundering, and other prohibited activities in accordance with Philippine anti-money laundering regulations. Technical data such as IP addresses and session logs are used to protect the integrity of the platform, investigate disputes, and ensure that access to the platform complies with applicable geographic and regulatory requirements. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify any individual player. Your information will not be used for any purpose that is incompatible with the purposes stated in this Privacy Policy without your prior consent.

juan36 does not sell, rent, or trade your personal information to any third party under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific functions. All third-party service providers are contractually required to handle your data in accordance with applicable Philippine data protection law and to maintain appropriate security standards. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law, court order, or in connection with the prevention or investigation of fraud and other criminal activity. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to a successor entity, subject to the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared as required by applicable law.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the juan36 platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems. We restrict access to your personal data to authorised personnel only, and all staff with access to personal data are trained on data protection obligations. Despite these measures, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately at [email protected]. We will investigate any reported security incidents promptly and take appropriate remedial action in accordance with our obligations under Philippine law.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this Privacy Policy or to comply with our legal obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable anti-money laundering and financial regulations, even after your account has been closed. When your personal data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our data retention procedures. You may request the deletion of your personal data at any time by contacting our support team, subject to any overriding legal obligations that require us to retain certain records. We will respond to all data deletion requests within a reasonable timeframe and inform you of the outcome. Please note that some residual data may remain in backup systems for a limited period following deletion from active systems, but will not be used for any operational purpose.

As a user of the juan36 platform based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or incomplete information. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request and sufficient information to verify your identity. We will acknowledge your request promptly and aim to respond fully within thirty days, or within such other timeframe as may be required by applicable law. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The juan36 platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and gather anonymised analytics data about how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled; these include session cookies that keep you logged in during your visit and security cookies that help protect your account. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this data is used solely to improve platform performance and is not linked to your personal identity. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies; however, disabling essential cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more information about the specific cookies used on the platform, please contact our support team.

juan36 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered users through a prominent notice on the platform or via the email address associated with your account, and the updated policy will take effect from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the juan36 platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and may request closure of your account by contacting our support team. The date at the top of this page indicates when this policy was last reviewed and updated.